By booking an ATC Galapagos cruise with us, you are agreeing to the following general terms and conditions:
Payment and Cancellation Policies
PAYMENTS POLICIES |
FIT’S |
GROUPS OF 8+ PAX |
REMARKS |
||
| At booking confirmation | 10% | 10% | First Deposit | ||
| 90 days prior to departure (Groups) | 90% | Balance payment | |||
| 30 days prior to departure (FIT’s) | 90% | Balance payment | |||
CANCELLATION POLICIES |
FIT’S |
GROUPS OF 8+ PAX |
REMARKS |
||
| Up to 91 days prior to departure | No fee | No fee | No Penalty fee | ||
| 90 – 31 days prior to departure | 10% | 40% | Penalty fee | ||
| 30 days or less prior to departure | 100% | 100% | Penalty fee | ||
* For COVID-19 related cases, please refer to the table of cases below:
Table of Cases
If passengers get infected with COVID-19. In case of families or
couples, this applies for any member of the group.
* We will allow passengers to reschedule to a future date without rates increase (under 30 days prior to departure)
* We will allow passengers to cancel without penalty fees due to the situation (31 or more days prior to departure)
If passengers ‘suspect’ they have COVID-19
but it is not confirmed
* We will require passengers to take a COVID-19 test first before we are able to allow them to reschedule or cancel without penalties. If they receive a negative test, we would apply cancellation fees in case they do not want to travel, as per our standard policies.
If the test gives positive, we will apply policies as for all other infected passengers.
If passengers get denied to travel due to being infected
and did not know.
* We will allow passengers to reschedule to a future date without rates increase.
At time of traveling to Ecuador.
In case borders are closed, flights are cancelled,
or quarantines are needed. Either at departure
point or in Ecuador
* We will allow passengers to reschedule to a future date without rates increase.
At time of traveling to Ecuador.
In case we need to cancel a departure before it starts
due to any reasons related to COVID-19
* We will allow passengers to reschedule to a future date without rates increase.
* We will allow passengers to cancel without penalty fees due to the situation.
* We won’t be able to pay for additional fees such as flights, changes in schedule, or reschedules to other yachts outside of ATC Cruises.
In case we need to stop a departure DURING a cruise
due to any cases related to COVID-19
* We will give a partial refund to passengers affected, but not in full.
* We will allow passengers to reschedule to a future date paying just the difference for the new cruise.
* We won’t be able to pay for additional fees such as flights, changes in schedule, or other costs.